FAQ
Shipment
Where do you ship to?
We deliver to Germany, Switzerland and the EU*.
*Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia,
Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
How long does shipping take?
For deliveries to Germany the delivery time is 3 - 5 days.
For deliveries to the EU and Switzerland the delivery time is 7 - 10 days.
How much does shipping cost?
For shipping within Germany we charge a flat rate per order
4,99€ incl. VAT
The shipping costs for Switzerland are a flat rate of 21.99€ incl. VAT per
An order.
The shipping costs for the EU are a flat rate of 13.99€ including VAT per order.
How can I track my shipment?
After you have completed your order, you will receive a
Order confirmation by email. As soon as your package is sent from our warehouse,
you will receive another email containing a tracking code for your order
find.
Returns
How can I return something?
Items can be returned within 14 days of receipt without giving any reason.
a shipping service provider of your choice. Use
a shipping method with tracking number. The return costs can be covered by us
not be worn. You can find the return slip here . Fill it out and enclose it with your return so that we can
We can assign the shipment to you later.
Return address:
Jeans Loft
Borsigstrasse 11-13
65205 Wiesbaden
Germany
When will I get my money back?
The refund will be made immediately and at the latest within 14 days from
Receipt of your cancellation. We will use the same payment method that you
in the original transaction. We can only refund
until we have received the goods back or until you have
have provided evidence that you have returned the goods, whichever is
whichever is earlier.